Refund policy

Return & Refund Policy

Last Updated: 22 Sep 2026

Thank you for shopping with D&C By Tiffany. We take great pride in creating personalized and customized products tailored specifically to our customers. As each item is made to order, please review our return and refund policy carefully before placing your order.

1. Customized & Personalized Products

All personalized and customized items are specially produced according to the specifications provided by the customer, including but not limited to:

  • Names
  • Photos
  • Logos
  • Custom text or messages
  • Unique designs, colors, or artwork

As such, all sales are generally final and non-refundable once production has commenced.

2. Order Confirmation

Customers are responsible for ensuring that all submitted information is accurate, including:

  • Spelling of names and messages
  • Provided images and artwork
  • Delivery address
  • Product specifications

We will produce your order based on the information provided. We are not responsible for errors submitted by the customer.

3. Order Changes or Cancellation

Before Production Begins

Orders may be amended or cancelled within 12 hours of purchase or before production starts, whichever comes first.

After Production Begins

Once production has commenced, orders cannot be cancelled, modified, refunded, or exchanged.

4. Damaged, Defective, or Incorrect Items

We will gladly provide a replacement or refund if:

  • The item contains a manufacturing defect.
  • The personalization differs from the confirmed order details

To qualify, customers must:

  1. Contact us within 7 days of receiving the item.
  2. Provide clear photographs showing:
    • The product received
    • The defect
    • Packaging (if applicable)
  3. Provide the order number.

After review, we may offer:

  • A replacement item; or
  • A full or partial refund at our discretion.

5. Non-Refundable Situations

Refunds or replacements will not be provided for:

  • Misspellings or errors provided by the customer.
  • Incorrect shipping information provided by the customer.
  • Change of mind after order confirmation.
  • Minor variations in color, size, or positioning resulting from different screen displays or handcrafted production processes.
  • Delays caused by courier services, customs clearance, weather conditions, or circumstances beyond our control.

6. Lost Shipments

If a parcel is lost in transit:

  • We will assist in filing an investigation with the courier.
  • Replacement or refund will be considered based on the courier's investigation outcome.

We are not responsible for parcels marked as successfully delivered by the courier to the address provided by the customer.

7. Refund Processing

Where a refund is approved:

  • Refunds will be processed to the original payment method.
  • Processing times may vary depending on the payment provider.
  • Shipping charges are generally non-refundable unless the error was caused by us.